Global Escalation Services Microsoft
Our Service plans are designed to keep your data safe, protecting it even before issues arise With growing volumes of information, increased security restrictions, and the huge impact that inaccessible or lost data can have on your resources, it’s important to have a comprehensive solution in place to manage it all. Quantum offers plans designed to fit your unique needs in more than 180 countries, 24/7 online and multilingual phone support, and proactive monitoring through StorageCare® Guardian.
You’ll also get access to online self-service, which allows you to log and track your service calls in real time. How to Request an Escalation of your current issue? Review the details of your service request to verify the following facts:.
Is the problem statement correct?. Does the service request accurately describe the business impact?. If there is a workaround, is it impractical or inappropriate?.
Is there a critical milestone date identified in the service request? Once you have completed this review, contact the assigned technician for your support request, or call Quantum StorageCare Technical Support and ask the on duty Escalation Manager to trigger an escalation. What happens once I request an escalation? Once an escalation request has been made, an escalation manager will be notified and will evaluate the situation and determine the appropriate resources to assign and/or process corrections to make. At that time the customer will be updated with the revised action plan. Quantum resolves customer issue and the service request is closed How often can I expect updates on an escalation?
As the escalation is initiated, the assigned technical support engineer will work with you to determine a communication plan that fits your needs. Agreements will be made on communication mode (email, phone call, or conference call), frequency, and required attendees for all updates. If required, the Customer Service Director or other Service leaders will attend any scheduled conference calls to ensure satisfaction with the current progress.
Can Quantum engage other vendors if required? Quantum StorageCare Technical Support Engineers and Escalation Managers have the ability to engage other vendors via TSANet (Technical Support Alliance Network). For this to be utilized, the customer will be required to open a support ticket with that vendor and provide standard problem details. Once that is done, the call reference can be passed to Quantum support who will engage with that vendor. How do I close an escalated service request? Once the support request is back on track and making acceptable progress toward resolution, it can be de-escalated.
Microsoft Escalations Support
- Is there anyway to contact support above Xbox Global Escalation Support? Xbox Global Escalation. I can't see escalating it within Microsoft will get you.
- Jul 27, 2014 Is there anyway to contact support above Xbox Global Escalation Support? Xbox Global Escalation. I can't see escalating it within Microsoft.
Microsoft Escalation Engineer
Reach Microsoft Executive Customer Service. Microsoft call bill gates global escalation engineer customer service frontier team jared meakin executive customer.